Last Modified January 17, 2017
ROCKET FUEL PRIVACY STATEMENT
Section I covers our policies regarding our collection, use, and sharing of data through our digital advertising services and instructions for opting out of interest-based advertising.
Section II covers our policies regarding collection, use and sharing of data provided by visitors to our corporate website.
Section III covers our Privacy Shield certification.
Section I – Rocket Fuel Advertising Services
Our Consumer Mission
At Rocket Fuel, we want digital advertising to be a useful complement to your online experience. We want to deliver personalized, well-chosen ads to help you discover things that interest you—new websites, new products, new bargains.
We are the “rocket fuel” for the web that powers this discovery. We use complex technology to pick the best ads to show, based on everything we know about the context: the ad itself, the page that needs an ad, the time of day and other external factors, and information from your browser or mobile device digital advertising identifier that we use to predict what advertising would be most relevant and interesting to you.
If we can make ads more useful and interesting for you, then we’ll also make advertising more valuable to advertisers, and your visits will make websites more money per ad, and power their investments in the websites, apps, online features and content that they provide to you for free. Fueling ad supported free content and services is an endeavor that we are proud to be a part of, and we hope you’re equally happy with the results. But if you’re not, you may learn more about opting out of personalized advertisements in the section below under “Opting Out of Personalized Advertisements.”
How We Think of You
Before describing the kinds of data we collect, it’s important to understand how we think of you and other web surfers and online consumers. We do not know you personally, and we do not need to in order to provide you with relevant advertising. We may place an anonymous identifier in a cookie on your web browser or use an anonymous advertising ID associated with your mobile device. So to us you, and anyone else that uses that browser or mobile device, are just “surfer82” for example. Our cookies are called “rfihub” which stands for Rocket Fuel Inc. hub, our server, and you can find them if you search for cookies in your browser settings.
We don’t request or store personally-identifiable information (PII) that can be used to identify you directly, such as your name, address, phone number, or email address. We also prohibit our partners and customers from sharing this information with us.
Information We Collect
When you visit one of our advertiser’s websites or mobile applications (“apps”), or the websites or apps where we display advertisements, we may collect information about your activity on that site (such as the page viewed or the advertising that you clicked on) or the location of your device, in order to show you relevant advertising. We may collect information about your device, such as the IP address, unique device identifier, browser type and language, the server your computer is logged into, and the operating system information. To learn about the ads you might like or dislike, we may also ask you questions directly—for example, we may provide a survey that asks about which ads, products, or brands you like or dislike. We may collect information about our interactions with you, such as which ads we’ve shown, and on which pages, and whether you responded to those ads by interacting with them. We may collect information about our partners’ interactions with you—for example, by placing pixels on an advertiser’s web page that let us know if you ultimately purchased an item after we ran an advertising campaign that showed you an ad. We store this information associated with an anonymous identifier in a profile in our database. We may partner with other companies that also use anonymous identifiers to share anonymous information with us in order to enhance these profiles. For example, we may partner with other companies to learn the kinds of products you like to buy online.
Data Retention and Security
Rocket Fuel deletes user profiles in our database after 90 days of inactivity. This means that if we have not received an opportunity to show a consumer an ad, observed a visit from a consumer to a website that includes a Rocket Fuel pixel, or received new information from one of our partners about a consumer, we will delete the user ID associated with that consumer.
The cookies Rocket Fuel places on consumers’ devices also automatically expire 13 months after they are written.
Other data that we compile, which is used for purposes like reporting, attribution and fraud detection, may be retained for up to 30 months.
We use physical, administrative, and industry standard technical safeguards that are designed to protect the information that we collect and maintain.
How We Use Information
We use the information that we collect directly or receive from other companies to find patterns that help us select better ads to serve you at any given moment. For example, we might learn that an ad for mp3 downloads is attractive to people who’ve previously clicked ads for mp3 players, or we might learn that a coffee ad works better in the morning. Our technology can test millions of possibilities along these lines and build giant models to predict responses to advertising.
Rocket Fuel sometimes matches its anonymous identifiers with our partners’ anonymous identifiers through a process called “cookie matching”. The “cookie matching” process synchronizes two IDs belonging to different companies in a way that makes it easier to serve advertising online, without the need to share other pieces of information about the ID.
We make inferences from the data we collect, or match with others, in order to show you advertisements for products or services that we think may interest you. As an example, we may use health-related segments such as “Frequent Buyers > Health & Wellness Buyers” (Click here for a complete health segment list.) However, at no point does Rocket Fuel collect identifying personal information such as your name or address from these third parties.
We also use the information we collect to measure the effectiveness of ads on behalf of our advertisers and publishers.
We may also predict whether different anonymous identifiers associated with different browsers and different devices, like a laptop, a phone or a tablet, may belong to one person, and then link the activity we see across those devices into a common profile. We call this a “cross device graph”. We believe this helps us serve you better advertisements, control how many times you may see the same advertisement, and provide better service to our advertisers. We make these predictions based on the anonymous information and deidentified information that we may receive from our third party partners, that you may have provided personal information to. However, we do not collect, use or store personally identifiable information that directly identifies you (for example, your account information with a service provider) when we create these cross-device graphs.
We produce reports and analytics for our business partners regarding the performance of their advertising campaigns and regarding the characteristics of people that were responsive to their advertising campaigns. However, we do not share specific online profiles that our technology uses to select advertisements to deliver to you. We may share the information we collect when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests, including responding to subpoenas, warrants or court orders. Finally, we may transfer information to a successor or assignee in connection with a corporate change in control such as a merger or acquisition or other transaction.
You can click here to opt out of personalized ads based on the Rocket Fuel cookie. If you opt out of interest-based advertising from Rocket Fuel, then we will opt you out of interest based advertising for all the identifiers or devices that we have associated with you at the time of the opt out request. We use a predictive process to associate identifiers and devices and we do not know definitively all devices or browsers that you may use. If you would like to opt out of interest based advertising services from us on multiple devices and browsers, then we recommend that you use this opt out process for each device and browser.
We acquired online advertising company, X Plus One Solutions, Inc. or [x+1]. If you visited this page to opt out of receiving personalized advertisements from [x+1], you may do so by clicking here.
Rocket Fuel and [x+1] are members of the Network Advertising Initiative (NAI), so you may also opt out of receiving personalized advertisements from Rocket Fuel, [x+1], or other NAI member companies via the NAI opt-out page here.
Rocket Fuel and [x+1] also comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA) and European Digital Advertising Alliance (EDAA). You may opt out of receiving personalized advertisements by DAA members via the DAA website here and EDAA members here .
Rocket Fuel is integrated with the DAA’s AppChoices, which allows consumers to download and manage their privacy preferences in a mobile environment. You may download DAA’s AppChoices mobile app on your iOS or Android device in order to exercise choice regarding the collection of application activity for interest-based advertising. Links to those applications are below:
An opt-out in any of the tools listed here will have the same effect, and you do not need to make an opt out selection using more than one method. If you opt out of interest based advertising, you’ll still see ads from us online, but they may not be tailored to your interests. Note that we’ll still maintain a cookie on your computer to note the fact that you’ve opted out. That opt-out cookie is associated with a particular computer and browser. So, for example, if you get a new computer, install a new browser, or clear your cookies, you’ll need to opt-out again if you still do not want interest based advertising. Unlike other cookies that automatically expire after 13 months, our opt out cookies never expire. If you change your mind, click here to opt back in.
Rocket Fuel is a member of the Network Advertising Initiative (NAI), an organization working to educate people and help them manage their online privacy. Rocket Fuel adheres to the NAI’s Codes of Conduct.
Rocket Fuel also complies with the cross-industry Self-Regulatory Program for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA), and Digital Advertising Alliance of Canada (DAAC), and the European Digital Advertising Alliance (EDAA). As part of compliance with the Self-Regulatory Program, Rocket Fuel is licensed and certified to deploy the Advertising Option icon (AdChoices).
Rocket Fuel is a member, and adheres to the principles of, the Digital Advertising Alliance of Canada, or DAAC. Canadian users who wish to learn more about that program, or opt out directly from the DAAC’s web site, may visit this page for more information.
Our Policy Regarding Children
Rocket Fuel does not knowingly collect or solicit information from anyone under 13 years of age. Our services are directed to businesses — advertisers and their agencies — and are not directed to children under 13. If we learn that we have collected personal information of a child under 13 without parental consent, we will delete such information. If you believe that we might have any information from a child younger than 13, please contact us as set forth below.
The Information We Collect
You may choose to provide us with information, including personal information, when you visit our website, such as if you request information about our services, sign up to receive Rocket Fuel news, apply for a job, or participate in a survey or otherwise provide feedback about our products and services. We may collect information such as your name, email address, company name, telephone number, country, industry, and any additional details you provide.
We may automatically collect information that does not personally or directly identify you when you visit our website, including information about your activities on our website, such as the content that you view or click on, or what website you visited or what ad you clicked before coming to our website; and device information, such as IP address, browser type and language, and operating system information.
How We Use That Information
We use the information we collect as follows:
Third Party Partners
Our third party partners also collect information via cookies and other technologies when you visit our website for purposes such as providing us with website analytics and operating certain functions of our website, for example, to allow you to “Follow Us on Twitter” or “Like Us on Facebook”.
We may share your information, including personal information, as follows:
Accessing or Updating Your Personal Information, and Your Choices
We provide you with the opportunity to review, modify, and delete personal information that you have previously provided to us during your visits to this website. You can send us an email or write to us as set forth below.
You may choose to unsubscribe from receiving promotional email messages from us at any time by emailing us at firstname.lastname@example.org
Links to Other Websites
Our website may contain links to other websites. Any information you provide on third-party sites is provided directly to the operators of such sites and is subject to those operators’ policies, if any, governing privacy and security. We are not responsible for the privacy practices or the content of such other websites or the cookies these websites might set in your browser.
Section III – Privacy Shield Certification
Rocket Fuel’s accountability for personal information it receives under the Privacy Shield and transfers to a third party is described in the Privacy Shield Principles. In particular, Rocket Fuel remains responsible and liable under the Privacy Shield Principles if third party agents or service providers that it engages to process the personal information on its behalf do so in a way that is inconsistent with the Privacy Shield Principles, unless Rocket Fuel proves that it is not responsible for the event giving rise to the damage.
Under certain circumstances, Rocket Fuel may be required to disclose personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Rocket Fuel maintains reasonable and appropriate security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield Principles. We use physical, administrative, and industry standard technical safeguards that are designed to protect the information that we collect and maintain.
You have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the contact information provided below. If requested to remove data, we will respond within a reasonable timeframe.
Your right to access your personal information may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.
You can direct any questions or complaints about the use or disclosure of your personal information to the Office of the General Counsel at Rocket Fuel by email to: email@example.com. Rocket Fuel will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal information within 45 days of receiving your complaint.
Rocket Fuel has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint from Rocket Fuel, or if your complaint is not satisfactorily addressed by Rocket Fuel, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
If you are unsatisfied with the resolution of your complaint, you may contact your local data protection authority here .
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. Additional information on the arbitration mechanism is available here
Rocket Fuel Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
Contacting Rocket Fuel
If you have any questions about the Rocket Fuel Privacy Statement, please contact firstname.lastname@example.org or send mail to:
Rocket Fuel Inc
2000 Seaport Blvd
Pacific Shores Center
Redwood City, CA 94063 USA
Changes to this Policy Statement
We reserve the right to amend this policy statement from time to time.